In the News

The business owners we spoke to agreed that delegation can support business growth, improve work-life balance, reduce stress, and even improve customer experience. Yet over two in five say they only delegate tasks sometimes or rarely. These are also the entrepreneurs who report higher work-related stress. So what's holding them back? continue reading

Most salon owners think about hiring cost in terms of the obvious line items: the time spent posting the job, the hours of interviews, the training period. Those costs are real, but they are the smallest part of what a bad hire actually costs you. The full bill is much larger, and once you see it clearly, your hiring process tends to change. continue reading

“The largest public consultation ever undertaken on this issue found significant opposition among respondents to a commercial ban, while identifying much stronger support for education, enforcement of existing regulations and public awareness. Those findings deserve to carry significant weight as Government considers the next stage of policy development.” continue reading

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What began as a simple way to encourage client loyalty has evolved into a refined, revenue-driving model at the heart of the most successful salons. While early EFT programs focused on offering maximum access for minimal cost, top-performing salons have since reimagined their structures—prioritizing value, psychology, diverse service options, and strategically tiered pricing to increase both average spend and long-term retention. The result? Businesses that are not only more stable year-round but are also significantly more profitable overall. continue reading