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Submit a complaint

The JCTA attempts to resolve all non-financial disputes between consumers and JCTA members only. If this complaint is about a non JCTA member we suggest you contact the salon or the Better Business Bureau.

Once your complaint has been received and reviewed, a confirmation email will be sent back to you confirming receipt of your complaint. The JCTA will forward your complaint on to the salon for comment and resolution. After the salon responds in a timely matter, you will be contacted by email to confirm the matter has been resolved.

Please complete the form below.

    Salon your complaint concerns

    / /


    Complaint Details

    Please give us complete details of your complaint, including the time of day it happened.

    Important Notice

    The personal information gathered on this form, and in any subsequent submissions you make is collected in compliance with section 38(2) of the Freedom of Information and Protection of Personal Privacy Act, R.S.O. 1990 F.31 and the Consumer Protection Act 2002, S.O. 2002 Chap.30, Schedule A, as amended.

    You will not be placed on any mailing lists. Any personal information you give us will be used principally for the purposes of complaint mediation and/or investigation of the business practices of the salon. By submitting this form you declare the information you provide to be true and correct. You are also consenting to the sharing of the information you submit, to the salon in question, any government ministry (federal or provincial), agency, board or commission, any self-regulatory body or association and any law enforcement agency.

    I Agree *